Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to getting your order to you safely and as quickly as possible. Please review the information below before placing your order.

Order Processing

In-stock orders are typically processed within 2-5 business days.
Orders are processed Monday through Friday, excluding weekends and holidays.
During product launches, sales, or holiday periods, processing times may be longer.

Please note that processing time is separate from shipping transit time.

Preorders

Products marked as Preorder/Groupbuy are not in stock and will ship on or around the estimated shipping date listed on the product page.

If your order contains both preorder and in-stock items, your entire order will generally ship once all items are available unless otherwise stated.

Preorder dates are estimates and may change due to manufacturing, shipping, or customs delays.

Shipping Rates

Shipping costs are calculated at checkout based on your shipping address, package size, and selected shipping method.

Available shipping methods and estimated delivery times will be displayed during checkout.

Delivery Estimates

Once your order has shipped, estimated delivery times are generally:

Canada: 2-7 business days
United States: 4-10 business days
International: 7-21 business days

These estimates are provided by the shipping carrier and are not guaranteed.

Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 24 hours for tracking information to become active.

International Orders

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their local government.

These fees are not included in the purchase price or shipping cost.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your purchase.

If an incorrect address is provided, contact us as soon as possible. While we will do our best to assist, we cannot guarantee address changes once an order has been processed or shipped.

Orders returned due to an incorrect or undeliverable address may be subject to additional shipping charges.